Local numbers that get answered across DACH.
XETEL gives your team clean German, Austrian, and Swiss caller IDs with carrier-grade reputation protection — so prospects pick up instead of sending you to spam.
- +49 89 2154 7789München
- +43 1 205 3341Wien
- +41 44 508 2216Zürich
Trusted by sales and support teams calling across Germany, Austria, and Switzerland.
The problem
Your calls are not being answered.
Outbound calls from unknown or flagged numbers land in voicemail — or get blocked before the phone rings. Nobody holds a conversation from a display that reads suspected spam. The number decides the first contact, not the script.
External pressure keeps rising too. Every year the Bundesnetzagentur records more complaints about unlawful advertising calls and about number misuse. For companies that operate lawfully this has two consequences: carrier detection systems get stricter, and the burden of proving your own calling behaviour sits with you.
Answer rate at the start of the engagement — the baseline for teams moving to XETEL
Source: XETEL platform figure
Market context
The environment you are calling into.
The figures below come from the Bundesnetzagentur. They describe the German telephone-advertising market as a whole, not XETEL customers.
Complaints about unlawful advertising calls in Germany in 2025 — around 6% more than the 37,561 complaints the year before.
Source: Bundesnetzagentur, press release of 26 January 2026
Fines for unlawful telephone advertising in 2025, imposed across 13 major proceedings. In 2024 the total was €1.373m across 11 proceedings.
Source: Bundesnetzagentur, press release of 26 January 2026
Complaints about number misuse in 2024 — around 8% more than the 143,061 complaints in 2023.
Source: Bundesnetzagentur, 2024 annual figures on number misuse
Numbers disconnected for misuse in 2024. Billing bans were issued for a further 1,100 numbers.
Source: Bundesnetzagentur, 2024 annual figures on number misuse
Results
From 31% to 68% answer rate.
Teams that switch to clean local caller IDs with reputation monitoring more than double their pickup rate within 12 weeks.
Answer rate over 12 weeks
Source: XETEL platform figure
How it works
Three steps to a trusted caller ID.
Pick your local numbers
Choose geographic numbers from our DACH pool — Munich, Vienna, Zurich, or 200+ other regions. The numbers are assigned to your account.
Assign per campaign, per team, or per region. The portal shows which number serves which purpose.
We shield your reputation
XETEL checks your numbers for spam flags continuously and pulls suspect numbers out of rotation before they cost you a shift.
Every number carries a 0–100 health score. Below the threshold it rests and a clean number takes over.
Prospects pick up
The recipient sees a geographic number with a clean reputation. If they call back, they reach the team that called them.
Callbacks enter the same queue and are reported against the same contact.
Where we stand
We help callers who follow the rules.
XETEL is not a tool for evading spam detection. We run infrastructure for companies that have obtained consent and still fail to get through because their numbers are damaged.
Consent remains your responsibility
Whether you may call a contact is decided by § 7 UWG — not by your provider. XETEL does not verify consent, does not manage marketing lists, and does not replace legal advice. We supply the numbers and the record of what was actually dialled.
Real numbers, not simulated local presence
Every number you present through XETEL is assigned to you and reachable in both directions. The Bundesnetzagentur acts against simulated local presence and disconnected around 6,500 numbers for misuse in 2024. Our model is built to survive that scrutiny.
Traceable down to the single call
Every outbound call is logged with the presented number, timestamp, destination, and duration. If a complaint arrives, you can evidence what happened instead of reconstructing it.
Platform
Everything between your CRM and the pickup.
Local number pool
Provision local numbers across 200+ DACH regions in minutes. Assign them per campaign, per rep, or per queue.
- München+49 89
- Wien+43 1
- Zürich+41 44
Reputation shield
Health scores for every number, carrier flag monitoring, and automatic rotation before a flagged number costs you a week of dials.
- +49 89 2154 778996
- +43 1 205 334171
- +41 44 508 221638
Visual call-flow builder
IVR menus, queues, voicemail, and routing — designed on a drag-and-drop canvas, live in minutes.
Answer-rate analytics
Live pickup rates per number, per region, per campaign. See exactly which caller IDs earn answers.
Three line items. That's it.
No feature licences, no annual contracts. You pay for agent licences, phone numbers, and outbound calling.
Platform
Numbers
Voice
Everything else included — including supervisor and agent apps.
Frequently asked questions
Isn't this just caller-ID spoofing?
No. You only present numbers assigned to your account that you are reachable on. There are no third-party numbers and no way to display a number you do not control.
Will my answer rate definitely go up?
No, and nobody should promise you that. The number decides whether the call is picked up. Whether the conversation is worth anything depends on your audience, your reason for calling, and how you run the call. We measure answer rate per number so you can separate the two.
Does XETEL check whether I am allowed to call my contacts?
No. Obtaining and documenting consent under § 7 UWG is your responsibility. We provide the platform and the evidence of the calls that were actually made.
How quickly can we start?
New numbers are usually active the same day. If you port existing numbers, the date depends on your losing provider; § 59 TKG caps the service interruption at one working day.
How long am I committed for?
The platform licence runs month to month. Only voice-volume commitments are agreed commercially, because they reduce your per-minute rate.
Sources
Every market figure on this page comes from the publications below. XETEL's own platform figures are labelled as such.
- Bundesnetzagentur, press release of 26 January 2026
- Bundesnetzagentur, 2024 annual figures on number misuse
- § 7 UWG (German Act Against Unfair Competition)
- § 59 TKG (German Telecommunications Act 2021)
- XETEL platform figure