Local Numbers & Coverage
Local numbers across DACH. Live in minutes.
Search availability by city or area code and provision numbers directly into your account.
| City | Area code | Availability |
|---|---|---|
| Berlin | 030 | Available |
| Hamburg | 040 | Available |
| München | 089 | Available |
| Köln | 0221 | Available |
| Frankfurt | 069 | Available |
| Wien | +43 1 | Available |
| Zürich | +41 44 | Available |
| Genf | +41 22 | Available |
The table shows a selection. We confirm full availability for your target regions on the demo call.
Coverage highlights
200+ regions across Germany, Austria, and Switzerland, including Berlin, Hamburg, Munich, Vienna, Zurich, and Geneva. German geographic numbers are available now; Austrian and Swiss numbers are planned.
Fundamentals
How geographic numbers work across DACH.
A number is not a label, it is an allocated resource. Who may use it and for what is regulated. The points that matter for your planning:
Area code
A German area code identifies a local network — 030 for Berlin, 089 for Munich. Recipients read the region from it, and that is exactly what raises their willingness to answer.
Local nexus
A geographic number is tied to its local network area. It may not be used to simulate local presence that does not exist. In 2024 the Bundesnetzagentur disconnected around 6,500 numbers for misuse.
Assigned to a holder
Every number has a holder. At XETEL that is your company. That is why you can keep it, port it, and evidence who used it if a complaint arrives.
Reachable both ways
Every number you present on outbound is also connected for inbound. Callbacks reach the team that placed the call rather than ringing out.
Special-rate numbers
Service and premium-rate numbers follow their own rules on price announcements and disclosure. For outbound campaigns, geographic numbers are the appropriate instrument.
Emergency calls
Emergency calls depend on the location of the endpoint. Keep the location recorded in the portal current for each seat.
Provisioning
From selection to first call.
Choose the region
You search by city or area code and see what is available. The choice follows your sales territory, not your registered office.
Assign the numbers
Selected numbers are assigned to your account and appear in your inventory with area code, state, and purpose.
Attach a call flow
Every number gets an inbound call flow: a queue, an announcement, or a transfer. Without this step the number does not go live.
Enable it for outbound
You decide which teams or campaigns may present the number. From then on it takes part in automatic selection.
Planning
How many numbers you need.
There is no universal formula, but four factors decide the answer. We work through them against your figures on the demo call.
Dial volume per number
The more calls a single number places per hour, the more it reads as bulk traffic. More numbers spread that signal.
Number of target regions
Local presence only works when the area code matches the recipient's region. The wider your territory, the more area codes you need.
Reserve for rest periods
Flagged numbers have to rest. Without reserve, the campaign stalls in that region. Plan at least one spare number per region.
Separation by campaign
Separate numbers per campaign make reporting unambiguous and contain the damage when one campaign hurts reputation.
Number portability
You keep the numbers you already have.
§ 59 TKG gives you the right to keep your number when you change provider. The switch may cause an interruption of no more than one working day. You can request porting up to one month after the contract ends. If porting is delayed, you are entitled to compensation.
Verification
We reconcile numbers, subscriber of record, and contract data with your losing provider. A mismatch in the holder is the most common cause of delay.
Order
You issue the porting authority. We place the order and agree the date.
Preparation
Call flows, queues, and seats are configured and tested before the cutover date.
Cutover
On the agreed date the number moves across. Downtime stays within the statutory limit of one working day.
Frequently asked questions
Do I have to be based in the city whose area code I use?
You need a genuine nexus to the local network area and you must be reachable on the number. Display-only use without reachability is exactly the case regulators pursue as simulated local presence. We clarify the permissible arrangement with you before assignment.
How quickly is a new number active?
New numbers are usually active the same day, once an inbound call flow is attached. Only porting existing numbers takes longer.
What does a number cost?
€50 one-time activation and €50 per month per number. The price is the same for every customer and does not depend on company size.
Can I give numbers back?
Yes. Numbers are billed monthly and can be released at the end of a month. Note that a released number is not held in reserve for you.
Can I get Austrian and Swiss numbers?
German geographic numbers are available now. Austrian and Swiss numbers are planned. Please ask for the current status for your target region.
Can I use numbers for inbound only?
Yes. A number can be inbound only — as a main line or a service number — without taking part in outbound rotation.
Sources
Every market figure on this page comes from the publications below. XETEL's own platform figures are labelled as such.
- Bundesnetzagentur, 2024 annual figures on number misuse
- § 59 TKG (German Telecommunications Act 2021)