Pricing
One licence. The complete platform.
Every agent gets the full contact centre platform for a single per-agent price. No feature licences, no annual contracts. You pay for exactly three things: agent licences, phone numbers, and outbound calling.
Three cost components
There is nothing else on the invoice.
Platform licence
The complete platform for every agent: Cloud PBX, softphone, agent desktop, supervisor console, reporting.
Minimum 10 agents — from €290 per month.
Local numbers
German geographic numbers available now. Austrian and Swiss numbers are planned.
Fixed price regardless of customer size.
Outbound voice
Commit to a monthly volume and the per-minute rate steps down.
Without a commitment we bill per minute used.
Included in every licence
Every feature. For every agent.
There are no feature tiers and no extra licences for team leads or supervisors. What one agent costs is the complete feature set.
XETEL Portal, XETEL Operations, and XETEL Workspace are fully included in the platform licence — supervisor tools are not an upsell.
- Cloud PBX
- Browser softphone
- XETEL Workspace (agent desktop)
- XETEL Operations (supervisor dashboard)
- Team-lead dashboard
- Call recording
- Live call monitoring
- Queue management
- Reporting and analytics
- User management
- SIP registration
- Call routing
- Extension management
- Number management
- German and English interface
- Platform updates
- Standard support
Outbound voice
Only the per-minute rate moves with volume.
Commit to a monthly outbound volume and the per-minute rate drops. Planning guideline: around 5,000 outbound minutes per agent per month — at 10 agents that is 50,000 minutes.
| Monthly commitment | Effective rate |
|---|---|
| Pay as you go | €0.25/min |
| 50,000 minutes | €0.20/min |
| 100,000 minutes | €0.195/min |
| 250,000 minutes | €0.185/min |
| 500,000 minutes | €0.175/min |
| 1,000,000+ minutes | from €0.17/min |
Applies to eligible outbound traffic, initially within Germany.
Rates are based on committed monthly volume. Commitments require a minimum of 10 agents.
Large enterprises may agree custom terms. Platform and number pricing are unaffected.
Worked examples
Two setups, priced in full.
Both calculations are examples with freely chosen inputs, not customer figures. They show how the three cost components add up to a monthly invoice. All amounts are exclusive of VAT.
Example A — sales team, 10 agents
Inputs
- 10 agents
- 8 geographic numbers
- 40,000 outbound minutes per month
- No commitment, €0.25 per minute
| Line item | Amount per month |
|---|---|
| Platform — 10 × €29 | €290 |
| Numbers — 8 × €50 | €400 |
| Voice — 40,000 × €0.25 | €10,000 |
| Monthly recurring | €10,690 |
| One-time — activation 8 × €50 | €400 |
Without a commitment we bill per minute used. The €0.25 rate is the pay-as-you-go rate.
Source: Worked example
Example B — contact centre, 40 agents
Inputs
- 40 agents
- 30 geographic numbers
- 200,000 outbound minutes per month
- 100,000-minute commitment, €0.195 per minute
| Line item | Amount per month |
|---|---|
| Platform — 40 × €29 | €1,160 |
| Numbers — 30 × €50 | €1,500 |
| Voice — 200,000 × €0.195 | €39,000 |
| Monthly recurring | €41,660 |
| One-time — activation 30 × €50 | €1,500 |
The per-minute rate follows the committed tier, not actual usage. In this example usage exceeds the commitment; how the excess is billed is agreed contractually.
Source: Worked example
Both calculations are examples using the inputs shown and do not describe a customer account. Your actual cost depends on agent count, number inventory, and call volume.
Cost drivers
What your invoice actually consists of.
In both worked examples, voice minutes account for by far the largest share. That is typical, and it has consequences for planning.
Voice minutes dominate
In Example A, minutes make up around 94% of the monthly bill. If you want to reduce cost, start there — not with the number of seats.
Answer rate cuts both ways
A higher answer rate produces more voice minutes, so higher cost — but also more conversations per working hour. Judge cost per conversation held, not per minute.
Numbers are the smallest line
In Example B, 30 numbers account for €1,500 out of €41,660. Saving on numbers while risking reputation rarely pays off.
A commitment is a forecast
It lowers your rate on the basis of an expectation. Estimate conservatively and revise upwards rather than committing to a volume you consistently miss.
Optional
Additional services on request.
These services are not included in the platform licence and are quoted individually.
CRM integrations
Salesforce, HubSpot, Microsoft Dynamics, Zoho, and custom systems.
Custom quotation
Professional services
Onboarding, number porting, custom routing, API consulting, dedicated implementation, and staff training.
Custom quotation
Pricing principles
Three rules that always hold.
The platform price is fixed
€29 per agent per month — regardless of volume, contract length, or company size.
The number price is fixed
€50 one-time activation and €50 per month per number — the same for every customer.
Only voice minutes are negotiable
Outbound voice pricing is the only thing that changes with committed monthly volume.
Contract terms
Month to month.
- No annual contracts
- Month-to-month term
- Monthly invoicing
- Voice commitments agreed commercially
- Usage beyond committed volume billed per agreement
Pricing questions
What counts as an agent?
Any user who can make calls — that is, anyone with a seat using the softphone or a SIP registration. Team leads and supervisors count as agents if they take calls; there is no separate supervisor licence. Purely administrative portal users who do not call are not counted.
Is there a minimum?
Yes, 10 agents. That is €290 per month for the platform licence. Voice-volume commitments also require a minimum of 10 agents.
What happens if I exceed my commitment?
The excess is billed per the agreement in place. The commitment sets your per-minute rate; it is not a balance that expires or cuts you off.
And if I fall short of it?
The commitment is a commercial agreement on a monthly volume and the basis for the reduced rate. How a sustained shortfall is handled is set out in the contract — before you sign it.
How do I cancel?
The platform licence runs monthly and can be cancelled to the end of a month. There are no annual contracts. Voice commitments run for the term agreed in the contract, because they lower your rate.
Are there setup fees?
Not for the platform. Each number carries a one-time €50 activation. Onboarding, porting, custom routing, and training are professional services and are quoted separately.
Are CRM integrations included?
The documented REST API and webhooks are included. Ready-made connectors for Salesforce, HubSpot, Microsoft Dynamics, or Zoho, and custom systems, are delivered as a project and quoted individually.