Two-Way Local Calling
Call from the number your prospect trusts.
Present a local German, Austrian, or Swiss caller ID on every outbound call — and receive callbacks on the same number.
Local presence in 200+ regions
From Hamburg to Zurich, show up as a neighbour, not an unknown international number.
Two-way by design
Callbacks reach the same rep or queue that placed the call. No dead numbers, no lost leads.
Automatic caller-ID selection
XETEL picks the cleanest, closest number for every call — per destination, per campaign, automatically.
Assignment
The numbers belong to your account.
A geographic number at XETEL is not generated per call. It is assigned to your account. You see it in the portal, you assign it, and it stays yours for as long as you want it.
Fixed assignment, not per-call rotation
You choose the area codes that match your sales territory. Each number is registered to your account and appears in your inventory with its area code, state, and purpose.
Assignment follows your structure
A number can be bound to a campaign, a team, a queue, or a single seat. Changes take effect immediately and do not need a ticket.
Number selection at call time
When the call is set up, the platform checks which of your assigned numbers matches the destination and carries the best health score. Flagged numbers are skipped.
No presenting third-party numbers
You can only present numbers assigned to you or ported into XETEL. There is no feature for sending an arbitrary number you do not hold.
Callbacks
What happens when someone calls back.
The most common source of lost deals in phone outreach is a number nobody answers. Every XETEL number is connected in both directions.
Callbacks reach the original caller
A callback is routed to the seat or queue the outbound call came from. If that agent is busy, your overflow rule applies.
Schedules and voicemail
Outside business hours the configured call flow takes over: an announcement, voicemail, or transfer to an on-call number. The number never rings out.
Reported together
Inbound and outbound calls on the same number appear in the same report. You can see how many callbacks a campaign produced.
Regulatory context
Why real numbers are the decisive difference.
Local presence is often sold as a display trick: a local area code on the screen with nobody behind it. That is exactly the case the Bundesnetzagentur pursues as simulated local presence.
In 2024 the regulator disconnected around 6,500 numbers for misuse and issued billing bans for 1,100 numbers. If you only simulate local presence, you risk losing the very number your campaign runs on.
XETEL takes the other route. The number is assigned to you, it is reachable, and it maps to a real endpoint. That is more work than per-call rotation — and the reason our numbers hold up under scrutiny. Whether you may call a given contact is still governed by § 7 UWG and remains your responsibility.
Comparison
Two models of local presence.
The term local presence covers two technically very different approaches. The difference decides how durable your numbers are.
| Attribute | Per-call rotation | XETEL — assigned numbers |
|---|---|---|
| Origin of the number | From a shared pool, changes per call | Permanently assigned to your account |
| Callback | Reaches nobody, or somebody else | Reaches the team that placed the call |
| Responsible holder | Not clearly attributable | Your company |
| Reputation history | Shaped partly by other parties' traffic on the same number | Shaped solely by your own traffic |
| Under regulatory scrutiny | Falls under simulated local presence | Reachable number with an evidenced holder |
| Reporting | Answer rate per number is not meaningfully measurable | Answer rate and health score per number |
Per-call rotation is cheaper and faster to set up. It is also the model that draws attention first when a complaint arrives.
Porting
You keep the numbers you already have.
Under § 59 TKG you have the right to keep your number when you change provider. The service interruption may not exceed one working day, and you can request porting up to one month after the contract ends. If porting is delayed, you are entitled to compensation.
Take stock
We reconcile your existing numbers against the subscriber of record and the contract data held by your losing provider.
Place the order
You issue the porting authority; we handle coordination with the losing provider and file the requested date.
Cutover
On the agreed date the number moves to the XETEL platform. Call flows are configured and tested beforehand.
Frequently asked questions
Is presenting a local number legal?
Yes, if the number is assigned to you and you are reachable on it. It becomes unlawful when local presence is merely simulated or when a third-party number is displayed. XETEL only offers the first model.
How many numbers do I need?
It depends on your dialling volume and regional spread. As a starting point: one number per region you call regularly, plus reserve for numbers that need to rest. We work it through against your volume on the demo call.
What happens if one of my numbers gets flagged?
It is pulled from outbound rotation and rested. Inbound calls keep working so people you already contacted can reach you. Once the health score recovers, the number returns to rotation.
Can I present a different number per campaign?
Yes. Numbers can be assigned to campaigns, queues, or individual seats. Answer-rate reporting follows the same assignment.
Does this work in Austria and Switzerland?
German geographic numbers are available now. Austrian and Swiss numbers are planned; the call flows and the platform already accommodate them.
Do I lose my existing main number?
No. You can port your existing number under § 59 TKG and keep using it as your central inbound number, while local numbers serve outbound campaigns.
Sources
Every market figure on this page comes from the publications below. XETEL's own platform figures are labelled as such.
- Bundesnetzagentur, 2024 annual figures on number misuse
- § 59 TKG (German Telecommunications Act 2021)
- § 7 UWG (German Act Against Unfair Competition)